Privacy Policy

1. Introduction

Cozy Lift AS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. This policy applies to users in all jurisdictions, including the European Union (GDPR), United Kingdom, California (CCPA), and other regions with data protection laws.

2. Information We Collect

We collect information you provide directly and information collected automatically:

Information You Provide

• Account information: name, email address, phone number, password
• Profile information: photo, bio, experience, role (cleaner or property owner)
• Payment information: payment method details (processed securely by Stripe)
• Job and application data: job postings, applications, messages
• Location data: address, city, country for job listings and search

Information Collected Automatically

• Device information: browser type, IP address, operating system
• Usage data: pages visited, features used, time spent
• Location: approximate location derived from IP address (for country detection)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our platform
• Process transactions and facilitate payments
• Connect property owners with cleaners and vice versa
• Send transaction-related communications
• Respond to your requests and provide customer support
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Analyze usage to improve our services
• Personalize your experience (e.g., language and currency based on location)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on: (a) Contract performance – to provide our services; (b) Legitimate interests – to improve our platform, prevent fraud, and communicate; (c) Consent – where you have given explicit consent; (d) Legal obligation – to comply with applicable laws.

5. Information Sharing and Disclosure

We may share your information with:

• Other users: Profile and contact information shared when you apply for jobs or receive applications
• Payment processors: Stripe for payment processing (they have their own privacy policies)
• Service providers: Hosting, analytics, and support services under strict data protection agreements
• Legal authorities: When required by law or to protect our rights and safety

We do not sell your personal information. For California residents, we do not sell personal information as defined under the CCPA.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you logged in (session cookies)
• Store preferences (language, currency, country)
• Understand how you use our platform (analytics)
• Improve security and prevent fraud

You can control cookies through your browser settings. Essential cookies are necessary for the platform to function; disabling them may affect your experience. For more details, see our Cookie Policy.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure for legal compliance, dispute resolution, and legitimate business purposes. Transaction records are typically retained for a minimum of 7 years for tax and legal purposes.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us through our Help Center. You also have the right to lodge a complaint with your local data protection authority.

9. California Privacy Rights (CCPA)

California residents have additional rights: right to know what personal information is collected; right to delete; right to opt-out of sale (we do not sell personal information); right to non-discrimination. To exercise these rights, contact us through our Help Center.

10. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Payment data is processed by Stripe and subject to PCI-DSS standards. No method of transmission over the Internet is 100% secure; we strive to use commercially acceptable means to protect your information.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) when transferring data from the EEA to other countries.

12. Children

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact

For questions about this Privacy Policy or to exercise your rights, please contact us through our Help Center.